Privacy Policy for Kboot app

Kboot Service Center (“we”, “our”, or “us”) operates the Kboot mobile application (the “App”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding that information. This policy applies to information we collect when you use the App.

1. Information We Collect

We collect information to operate and improve the App, provide services, and communicate with you. The information includes:

• Personal information you provide: name, phone number, email address, vehicle details (make, model, registration), and any other information you submit when creating an account, booking a service, or contacting support.
• Device and usage information: device model, OS version, unique device identifiers, app version, IP address, crash reports, and analytics about how you use the App.
• Communications: support requests, messages, feedback, and call or chat logs (if you contact support through the App).
• Push notification token: for sending you notifications (if you enable them).

2. How We Use Your Information

We use the data we collect for purposes including:

• Providing, operating, and maintaining the App and our services (bookings, mechanic dispatch, emergency help).
• Processing and confirming service requests and appointments.
• Sending important notifications, updates, reminders, and safety alerts.
• Improving and personalizing the App experience, features, and recommendations.
• Fraud prevention, security, and legal compliance.
• Diagnosing and fixing technical issues and analyzing usage to improve performance.

3. Sharing and Disclosure

We do not sell your personal information. We may share information in the following ways:

• Service providers: third-party companies that help us run the App (e.g., hosting, analytics, push notifications, payment processors if applicable). These providers have access to the data only to perform services for us and are contractually obligated to protect it.
• Service partners and mechanics: details necessary to fulfill service requests (e.g., your name, phone, and vehicle information) are shared with the mechanic or service center you book with.
• Legal requirements: when required by law, regulation, legal process, or to respond to lawful requests from public authorities.
• Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, user data may be transferred as part of that transaction (with notice where required by law).

4. Third-Party Services and Analytics

We use third-party services such as analytics and crash reporting to improve the App. These services may collect information such as device identifiers, usage events, and crash logs. Examples include (but are not limited to) Firebase Analytics, Firebase Crashlytics, and other analytics providers. Please consult those providers’ privacy policies for details on their data practices.

5. Notifications

With your consent, we may send push notifications for booking reminders, status updates, and urgent alerts. You may opt out via your device settings, but doing so may limit functionality.

6. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer required, we will securely delete or anonymize it.

7. Security

We implement reasonable organizational, technical, and administrative measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based service can be 100% secure; we cannot guarantee absolute security.

8. Children’s Privacy

The App is not intended for children under the age of 13 (or higher age where required by local law). We do not knowingly collect personal information from children. If we learn that we have unintentionally collected data from a child, we will take steps to delete it.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to access, correct, delete, object to processing, or request portability. To exercise these rights, contact us using the details below. We may require verification of your identity before processing requests.

10. International Transfers

Data collected by the App may be stored and processed in any country where we or our service providers operate. We will take appropriate measures to ensure your data is protected in accordance with this policy and applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Us

If you have any questions about this Privacy Policy or our practices, you may contact us at:

Email: info@kboot.app

Address: 11765 Hay Asher, Nasr City, Cairo, Egypt